IMPROVING IS CONTINUOUS:
HOTWASH AS SOON AS HUMANLY POSSIBLE:
After running the Situational Awareness not just for Super Bowl 50, but for more than 100 League and Corporate events in the bay area, the development team has lots of specific feedback to discuss. The intensity of the operations in the 10 days leading up to the big game really puts a microscope on every aspect of the software. Special Events editing, resource tracking, CAD and RMS integration and multi-agency coordination went very smoothly, but there are always improvements to make.
Leading our internal incident debrief after Super Bowl 50, Emily and the team discuss what we can learn and improve for the next event. This forced 'time-out' from our normal high tempo operations forces us to focus on the strengths and weaknesses of our software. The only rule is clear-text communication with each other. We believe in any process that makes our software better and faster because we know our software makes real world outcomes happen better and faster.
COMING SOON, LESSONS FROM EMILY:
Emily covered tons of ground from special event mapping to interoperability. I will leave it leave to her to spread the word about best practices and lessons learned. But from my perspective, the best things I heard were Emily's frank and open discussions of what worked, what didn't, and what would be better next time. I challenged our team to savor the success, but more importantly to embrace her comments 'from the field' and relish the chance to make our software even more useful. Making Better Happen Faster is not just something we strive to build into our tools, it should be something that drives our entire development process.