IMPROVING IS CONTINUOUS:
Back in 'The Old Corps' (which is essentially the Marine Corps version of 'once a upon time') we used to joke that 'Chow is Continuous'. Which meant that any time you had a chance to grab something to eat from your MRE - do it! You never knew when you would have a chance again based on the need to maintain a high operations tempo.
I remembered that idea as Intterra conducted our post Super Bowl 50 after action review led by Emily Carpenter. Emily was our 'point person' deployed to the Santa Clara Multi-Agency Coordination Group. She not only served as our lead person onsite, she was also a critical part of the Santa Clara County Fire geospatial team.
When she returned, we held a company-wide review of the event so that Emily could lead the entire team through what she and her team did. Sometimes a live, rapid review like this gets lost in the return-to-work drive or even the high-fiving/back-slapping that often occurs after a successful deployment. However, experience tells us that maintaining the high tempo of continuous improvements means learning lessons fast
and acting on them.